How your Gladius car offer works

Once you send your car enquiry, our team reviews it and prepares a personal offer. We send the offer by text and email so you can read it before deciding. You do not need to take a valuation call first, and submitting the form does not generate an instant automated price.

What our team reviews

Your registration, mileage, condition, history, disclosed faults and photographs help us understand the car. Clear information matters because the guarantee on our offered price depends on the car matching the description in your initial enquiry.

The enquiry form asks for seven views: front, rear, both sides, odometer, front seats and rear seats. There is also an optional space for damage or another useful detail. Our photo and details checklist explains how to prepare them.

Read your offer and any note from the team

The text and email contain a private link to your valuation. Open it to see the vehicle, offered amount and exact expiry date and time. If our team has included a note explaining the valuation, it appears below the price, before the Accept and Reject buttons.

Before choosing, check:

• The registration and vehicle are yours.
• You understand the amount and any note from our team.
• Your initial description includes known faults, damage and missing items.
• You have checked the deadline shown on the offer page.

If something is incorrect or you realise you missed an important detail, contact our team before accepting. For example, an intermittent warning light or a missing spare key is worth explaining even if the rest of the car is in good condition.

What the guaranteed price means

What we offer is what we pay, provided your car matches the description in your initial enquiry. There are no admin or transaction fees. The condition is part of the guarantee, so accurate photos and honest descriptions help avoid misunderstandings at handover.

Where outstanding finance is declared, the offer page explains that the displayed amount is the total purchase price before settlement. We will confirm the settlement and any balance payable to you before payment.

You have four days to decide

The offer is valid for four days from when it is issued. Opening the link later does not restart that period: use the exact deadline displayed on your offer page. The displayed time uses UK time, including the seasonal clock change.

There is no obligation to accept. If the offer expires, contact Gladius Motors for a fresh valuation. If you receive a newer offer, use the link in the newer message.

If you accept

Choose Accept my offer on the valuation page. By accepting, you confirm that your car matches the information in your enquiry and agree to the offered price. Your decision is saved, and confirmation messages are requested by email and text. The saved decision and message delivery are separate, so check the page status if a message has not arrived.

Our team then calls you within 24 hours to book free nationwide collection or a visit to our forecourt. Accepting an offer does not itself book a collection slot. The date and time are agreed with you, and instant payment follows once the sale is agreed.

When the appointment is booked, its confirmation includes the separate private document-upload link. See our collection-day checklist for what to prepare. Keep identity documents and bank details out of your initial car photographs.

If you decline or change your mind

Choose Reject offer and confirm your decision in the message that appears. We record the decision and send an acknowledgement by email and text.

If you change your mind, contact our team before the displayed deadline. A rejection does not start a new four-day period, and the original link does not let you reverse a saved decision yourself.

If your link will not open or a confirmation is missing

Start with the complete link in your latest Gladius email or text. Typing only the website address, or copying only part of the link, will not open your private offer. Keep the link private: do not post it in a public review, forum or screenshot.

• Asked to open the complete link? Return to the original message and open its full link. If you copy it into a browser, include the whole address.
• Offer expired or no longer available? Check whether you received a newer valuation and use that message. Otherwise contact the team for a review; reopening an older link does not restore its availability or extend its deadline.
• Error after choosing Accept or Reject? Reopen the same complete link to check the current status before trying again. “Thank you for accepting” or “Your decision has been saved” tells you the choice was recorded. An error alone does not confirm whether it was saved.
• No email or text confirmation? Check your email spam folder and the offer-page status. If the status is unclear or a message is still missing, contact the team rather than submitting another car enquiry.

For help, reply to your Gladius email or contact sales@gladiusmotors.co.uk. Include your registration and the wording of the problem, but do not send passwords or banking credentials. If your mileage, condition or other enquiry details have changed, tell the team before handover. Our fault-description guide gives practical examples.

Your valuation link is separate from the document-upload link sent with a booked appointment. If you are trying to upload paperwork, use the appointment message and our post-acceptance documents checklist.

A local team, with nationwide collection

Gladius Motors has one forecourt on the A38 in Moreton Valence, Gloucester, GL2 7NG. Whether you are in Gloucestershire or further afield, free nationwide collection is arranged at an agreed time. Forecourt visits are by appointment.

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