Privacy information

Who handles your enquiry?

Gladius Motors Ltd, company number 16215440, A38, Moreton Valence, Gloucester, GL2 7NG. Contact sales@gladiusmotors.co.uk or 01452 452786 about this form or your personal information.

Vehicle registration and mileage

You provide your registration and current mileage. When you continue from the first step, we send your registration to Check Car Details to retrieve the make, model and available vehicle information, including a reference image where available. We do not send your contact details, mileage or enquiry photos to that lookup service. Reference images are loaded from its image service, which receives technical information such as your IP address. Lookup results are cached for up to 24 hours to avoid unnecessary repeat requests, and expired entries are removed when lookup is next used. Retrieved details are saved with your enquiry and included in the confirmation to help identify the vehicle. You can continue if lookup is unavailable. No online valuation or automated purchase decision is made.

Details and photos

The form collects your car details, condition, any mechanical or electrical faults you report, approximate finance balance if provided, postcode, name, contact details and photographs so Gladius Motors can assess the car and contact you about selling it. Do not include identity documents, bank details or photos of other people in the initial enquiry.

Submitting the live form sends these details and photos to Gladius Motors’ sales inbox through Resend. Photos are resized in your browser and attached to the email. Your enquiry and photos are also saved in a private lead inbox, available only to the website owner after sign-in. The inbox holds review notes, valuations, the enquiry outcome, agreed visit dates and addresses, and notification status. Photos are kept in private storage and are not a public gallery. Email copies are processed by Resend and held in Gladius Motors’ Google Workspace mailbox. The website is hosted through ChatGPT Sites using Cloudflare infrastructure.

Valuations and sale documents

We may send a private four-day valuation link by email and text. Your acceptance or rejection is recorded with the offered price and time, and confirmations are sent to you and our team. When an appointment is booked, its confirmation includes a separate private document link valid for 2 days. The document form collects your V5C logbook, driving licence, bank account holder name, sort code and account number, plus a current settlement letter if finance is outstanding. These support our checks and payment arrangements. Uploading a document does not automatically verify it or authorise a payment.

Document files and bank details are encrypted before being saved in private website storage. Only authorised portal users can download the files or view bank details. Our sales inbox receives a notification linking to the protected portal; identity documents and bank details are not included in the notification. Private links should not be shared. The valuation and document pages do not load advertising measurement.

Why we use your information

We use the details you provide to take the steps you request towards a possible vehicle sale, including assessing your car and discussing an offer. We also use technical information for our legitimate interest in running the website securely and preventing abuse. You choose whether to submit an enquiry; without the required details we cannot assess it or contact you.

Contact preferences

The request is for contact about selling this car. We also send a confirmation to the email address you provide, through Resend, with a summary of your enquiry and what happens next. Replies go to our sales inbox. After reviewing your enquiry, the team may send an email update about its decision. It does not subscribe you to marketing. You can ask Gladius Motors to stop contacting you or to deal with a request about your information at sales@gladiusmotors.co.uk.

Text confirmations

If you provide a UK mobile number, we also request a confirmation text through Twilio after your enquiry is accepted. If our team decides the car is not suitable for our stock, it can send a decision update by email and text from the private inbox. If you agree to a viewing appointment, we also send its date, time and address by text and email, including any agreed changes. Gladius Motors receives a text alert containing your name, registration, mileage, telephone number and postcode. Twilio and mobile network providers process these messages and delivery information. Texts relate only to this enquiry and do not subscribe you to marketing. Delivery depends on your mobile network. If the sender is “Gladius”, replies are not monitored; contact us on 01452 452786 or reply to your confirmation email.

Website security

The hosting platform processes technical information such as IP addresses and access logs. The form uses a hidden spam field, upload checks and submission limits. Its anti-abuse records store coded identifiers derived from your network address and email, plus counters and expiry times. These anti-abuse records do not contain the original addresses, enquiry text or photos. These counters expire within 24 hours and expired records are removed when the form is next used.

Private portal sign-in

The private lead portal uses an essential secure sign-in cookie to remember authorised devices. It lasts for up to 400 days and is renewed when the portal is used. Signing out removes access from that device. This cookie is not used for advertising, and customer details are not stored in it.

Optional advertising measurement

If you choose “Accept all” or enable advertising measurement in “Manage choices”, we load the Google Ads tag to measure which adverts lead to successful enquiries. Google receives technical information, including your IP address, browser information, page URL and advertising click identifiers. Google may store advertising measurement cookies, such as _gcl_aw, for up to 90 days. We send a random enquiry reference to prevent duplicate counts. We do not send your name, email, telephone number, registration, mileage or photos to Google, and do not enable enhanced conversions or personalised advertising.

Google Ads is blocked until you allow measurement. Rejecting optional cookies does not affect your enquiry. Change your choice at any time using “Cookie preferences” at the bottom of the selling page; withdrawing consent stops future enquiry tracking. We remember your choice in this browser for up to 180 days. After you allow measurement, coded enquiry references are kept in session storage for up to 48 hours or until the tab is closed, to prevent duplicate counting. Google explains its processing and privacy controls at policies.google.com/privacy.

Keeping your information

Enquiry information, photos and internal review notes are held while we assess the proposed sale and deal with relevant follow-up. Decision message status and provider identifiers are kept with the enquiry so that repeated clicks do not send duplicate messages. If we buy your car, information needed for the purchase and required business records may need to be kept for longer. For SMS confirmations, the website keeps a coded enquiry reference, sending status and provider message identifiers for duplicate protection for up to 48 hours, with expired records removed on the next SMS request. It does not store the message text or telephone number in these records. A coded mobile-number counter limits repeated texts and expires within 24 hours. Twilio, mobile networks and the recipient’s device also process or hold text-message records. To ask about the information held for your enquiry, or request deletion, contact sales@gladiusmotors.co.uk.

Your choices and rights

You can contact Gladius Motors to request access to your personal information, correct it, or ask for deletion or restricted use. Depending on the circumstances, you may also have rights to object or receive a portable copy. We will consider your request under applicable data protection law. You can raise a concern with us first or contact the Information Commissioner’s Office at ico.org.uk.